Sharing Custom Filters in Zendesk QA
Can I share my custom filters with other users in Zendesk QA?
Yes, you can choose to share your custom filters with other users in Zendesk QA. When creating a filter, you have the option to make it either shared or private.
Shared filters are visible to all users, except Workspace Agents. This feature is particularly useful if you want to ensure consistency in how conversations are filtered and reviewed across your team. If you prefer to keep your filter settings private, you can select the private option instead.
More related questions
How do I create a custom conversation filter in Zendesk QA?
Creating a custom conversation filter in Zendesk QA is straightforward. First, navigate to the Conversations page and click on the filter icon located at the top left corner, next to the cat logo. This will open the Filters section. Click the plus…
What are the default filters in Zendesk QA?
Zendesk QA provides a set of default filters to help you manage your conversations efficiently. These filters are designed to help you quickly navigate through your conversations without needing to set up custom filters. While the help…
How can I edit or delete a filter in Zendesk QA?
Editing or deleting a filter in Zendesk QA is simple. Once you've created a filter, you can manage it by navigating to the Filters section. Here, you can edit the filter to update its conditions or delete it if it's no longer needed. Additionally,…
What conditions can I use when creating a filter in Zendesk QA?
When creating a filter in Zendesk QA, you can define various conditions to tailor the filter to your needs. Conditions can include assignee, conversation reply count, and rating status, among others. For example, you might set a condition where the…
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