Setting Your Talk Agent State in Zendesk
How do I set my Talk agent state in Zendesk?
You can easily set your Talk agent state directly from the ticket interface in Zendesk. To do this, click the Talk button on the right side of the toolbar and select an agent state from the drop-down menu in the Talk console.
The available states are:Online, which means you're available to answer calls;Away, indicating you're not available to take calls temporarily;Offline, for when you're unavailable for an extended period; andTransfer only, where you can't take calls from the current queue but can receive transferred calls. If all agents are offline, calls go to voicemail, and if all are away, calls remain queued. For more details, check out theoriginal link.
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