To set up a URL goal in Zendesk Chat, you need to define the page where a conversion is completed. Start by navigating to Settings > Goals on your dashboard and click 'Add Goal'.
You'll need to enter a name and description for your goal, choose an attribution method (like Last Touch or First Touch), and set an attribution period. The Goal URL should be the page your customer lands on after completing the desired action, such as making a purchase. Ensure the Chat widget is embedded on this page. Once everything is set, click 'Create Goal'. For more details, check out theoriginal guide.
You can view conversions in Zendesk Chat by checking notifications in your chat interface. Each time a customer completes a goal, a notification will appear in the chat. To view past conversions, go to the History tab, use the advanced search…
To measure conversions in Zendesk Analytics, navigate to Chat Reports to see overall conversions. You can drill down further in Agent Reports to see which chats influenced conversions. The report dates reflect when the conversion occurred, not the…
Using wildcards in Goal URLs for conversion tracking in Zendesk Chat isn't directly supported, but you can use the 'contains' option as a workaround. However, this might lead to issues if you have similar URLs, as it could track unintended pages….
An 'agent interaction' in Zendesk Chat is any chat conversation involving an agent, regardless of whether the customer responds. If a chat occurs within the attribution window and the visitor reaches the goal URL, it counts as an attributed…
Currently, Zendesk Chat does not support tracking revenue from conversions. The conversion tracking feature focuses on tracking the completion of goals, not the monetary value. There are no plans to add revenue tracking to the conversion tracking…