Setting Up Triggers for Specific Ticket Channels
How do I set up a trigger for tickets from a specific channel?
To set up a trigger for tickets created from a specific channel, you need to use the channel condition in your trigger settings. This allows you to target tickets based on the channel they were created from, such as email, web form, or social media.
In the trigger configuration, select the condition that specifies the channel, and then choose the appropriate channel from the list. This setup ensures that the trigger only fires for tickets originating from the selected channel. For more detailed steps, you can refer to the originalZendesk help documentation.
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