Setting Up Overflow Numbers for After-Hours Calls
How can I set up an overflow number for after-hours call routing?
Setting up an overflow number allows you to route calls to an alternate number when your agents are busy or it's outside business hours. This feature is available if your Zendesk account supports it.
To implement this, configure your business hours in Zendesk Talk and add an overflow number. This way, calls received outside the set schedule will be automatically redirected to the overflow number. If an overflow number isn't available, calls will default to voicemail. For more information, refer to the originalZendesk article.
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