image for site

Setting Timezone for 'Tickets Created - Hour' in Zendesk

Learn about timezone settings for 'Tickets created - Hour' in Zendesk Explore. Currently, it's based on user profile settings.

Can I set the 'Tickets created - Hour' to a specific timezone in Zendesk Explore?

Currently, you cannot set a specific timezone for the 'Tickets created - Hour' in Zendesk Explore.

The timezone used is based on your user profile settings. This applies to dashboards, report builders, and exports. While there's no option to change the report's timezone, it's a feature that could be added in the future based on user feedback. If this is important to you, consider providing feedback to Zendesk to help influence future updates.


More related questions

How do I create a ticket creation heatmap in Zendesk Explore?

Creating a ticket creation heatmap in Zendesk Explore is a straightforward process. To get started, you'll need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Begin by navigating to the Reports library in…

How can I exclude specific tags from my Zendesk Explore heatmap?

Excluding specific tags from your Zendesk Explore heatmap requires creating a custom metric or attribute. If you notice that excluding a tag increases the number of results, it's likely due to the way tags are processed. To properly exclude tags,…

Is it possible to create a heatmap for agent activity in Zendesk Explore?

Yes, you can create a heatmap for agent activity in Zendesk Explore. Instead of focusing on ticket creation, you can track the number of updates or comments made by agents. This involves using a different recipe that focuses on agent interactions…

How can I compare heatmaps over different time periods in Zendesk Explore?

To compare heatmaps over different time periods in Zendesk Explore, you can adjust the date ranges or create multiple queries. By modifying the 'Ticket created - Day of week' attribute, you can focus on specific time frames. Alternatively, create…

Can I customize the heatmap to track different attributes in Zendesk Explore?

Yes, you can customize the heatmap in Zendesk Explore to track different attributes. For instance, if you want to track 'request types' instead of 'Ticket created - Hour', simply replace the attribute in the Rows panel. This flexibility allows you…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites