Setting Primary SSO Configuration in Zendesk
How do I set a primary SSO configuration in Zendesk?
Setting a primary SSO configuration in Zendesk is necessary if you have multiple SSO methods and want to redirect users to a specific one. This is only required if you choose to redirect users to SSO rather than letting them choose their sign-in method.
To set a primary SSO, go to the Security settings for team members or end users in the Admin Center. Click 'Account' in the sidebar, then 'Security', and choose either 'Team member authentication' or 'End user authentication'. In the 'Primary SSO' field, select the configuration you want as the default, then click 'Save'.
More related questions
How can I view my SSO configurations in Zendesk?
To view your SSO configurations in Zendesk, navigate to the Admin Center. Here, you'll find a list of your SSO configurations sorted from newest to oldest. This list includes details such as the configuration's name, whether it's a SAML or JWT…
How do I edit an SSO configuration in Zendesk?
Editing an SSO configuration in Zendesk is straightforward. You might need to do this to update a shared secret for a JWT configuration or change the remote login page URL. To edit, go to the Admin Center, click 'Account' in the sidebar, then…
How can I activate or deactivate SSO configurations in Zendesk?
Activating or deactivating SSO configurations in Zendesk involves assigning or unassigning them to users. An SSO configuration is active when assigned to team members or end users. To change the status, open the Security settings for either team…
How can I add 'Continue with SSO' buttons to the Zendesk sign-in page?
Adding 'Continue with SSO' buttons to the Zendesk sign-in page allows users to choose their preferred sign-in method. This is useful if you offer multiple SSO options. To add a button, go to the Admin Center, click 'Account' in the sidebar, then…
Can I delete SSO configurations in Zendesk?
Currently, Zendesk does not allow the deletion of SSO configurations. This feature might be available in the future, potentially with logs and restoration options to handle accidental deletions. For now, you can deactivate an SSO configuration if…
What is the maximum number of SSO configurations allowed in Zendesk?
Zendesk allows the creation of up to two SSO configurations by default. This means you can set up two different authentication methods for your users. If you need more than two SSO configurations, you might need to explore additional options or…
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