Yes, if you're on an Enterprise plan, you can set multiple schedules in Zendesk Support. This allows you to apply different schedules to different tickets using triggers.
To set multiple schedules, go to the Admin Center, click on 'Objects and rules', then 'Business rules > Schedules'. You can add multiple schedules, and the first one in the list will be your default schedule. You can create triggers to apply different schedules to tickets as needed.
Setting up a schedule in Zendesk Support involves defining your business hours and time zone. To do this, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Business rules > Schedules'. Here, you can add a new…
Managing holidays in Zendesk Support allows you to set exceptions to your business hours. To manage holidays, go to the Admin Center, click on 'Objects and rules', then 'Business rules > Schedules'. In the Holidays tab, you can add, edit, or delete…
Deleting a schedule in Zendesk Support will immediately remove it, and your account will revert to using calendar hours for all tickets. If you're on an Enterprise plan with multiple schedules, the next schedule in the list becomes the default. To…
In Zendesk Support, you can apply different schedules to tickets by creating triggers, but this feature is only available on Enterprise plans. To do this, go to the Admin Center, click on 'Objects and rules', then 'Business rules > Triggers'….
Creating business rules based on business hours in Zendesk allows you to automate workflows and improve efficiency. You can create views, SLA policies, triggers, and automations that consider your business hours. For example, you can create…
Yes, you can report based on business hours in Zendesk using Zendesk Explore. This allows you to build reports that reflect your business hours and scheduled holidays. Reports can include metrics like first reply time, first resolution time, and…