Yes, you can set specific ticket access permissions for individual users in Zendesk, but with some limitations. While you can define user-level permissions, these can be overridden by more permissive organization-level settings.
For instance, if you want a user to only view their own tickets, but the organization setting allows viewing all tickets, the user will have access to all tickets. To set these permissions, you can use the user profile settings or specify them during user creation via CSV or API.
Ticket access in Zendesk can be set at both the organization and user levels, allowing for flexible control over ticket visibility. Organization-level settings determine how tickets are visible across the entire organization, while user-level…
In Zendesk, when there are conflicting ticket permissions between organization and user levels, the more permissive setting will override the less permissive one. This means that if an organization allows viewing of all tickets but a user is…
To bulk import users with specific ticket permissions in Zendesk, you need to include a 'restriction' column in your CSV file. This column should specify each user's ticket access level, ensuring that the correct permissions are applied during the…
Currently, Zendesk does not support allowing only some users to add comments to organization tickets while others cannot. The permission setting 'Can view all org tickets and add comments' applies to all users within the organization. This means…
Managing ticket access for users in different organizations in Zendesk involves setting organization-level permissions and adjusting user-level settings as needed. Each organization can have its own access settings, which can be overridden by more…