Setting Department-Specific Operating Hours in Zendesk
Can I set different operating hours for different departments in Zendesk Chat?
Yes, you can set different operating hours for each department in Zendesk Chat. This allows for more tailored scheduling based on department needs.
To do this, select the department schedules option when setting up your operating hours. You can then apply multiple schedules to a department or multiple departments to a single schedule. Remember, the account-wide schedule will override any department-specific schedules if both are set.
More related questions
How do I set up operating hours for Zendesk Chat?
Setting up operating hours for Zendesk Chat is straightforward. You can configure your chat agents' availability by enabling operating hours in your account settings. To set up operating hours, navigate to the dashboard and select Settings >…
Can I display operating hours on the Zendesk Chat widget?
Yes, you can display your operating hours on the Zendesk Chat widget. This feature is useful for informing customers when your agents are available. To display operating hours, go to the dashboard, select Settings > Account > Operating Hours tab,…
What happens if an agent logs in outside of operating hours?
If an agent logs in outside of the set operating hours, their status is automatically set to Invisible. This means they won't receive any chat messages from end users. Agents cannot manually change their status to Online during offline hours. This…
How can I review the operating hours I've set in Zendesk Chat?
Reviewing your set operating hours in Zendesk Chat depends on whether you're using account schedules or department schedules. For account schedules, go to Settings > Account > Operating Hours tab. For department schedules, navigate to Settings >…
What should I do if my chat widget is receiving messages outside operating hours?
If your chat widget is receiving messages outside of operating hours, it might be due to custom Javascript or settings not being properly configured. Ensure that your operating hours are correctly set and that agents are logging out when not on…
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