Setting Default Ticket Forms for Each Brand in Zendesk
Is it possible to set a default ticket form for each brand in Zendesk?
Currently, Zendesk does not support setting a default ticket form for each brand.
The system allows you to create branded ticket forms and assign them to specific brands, but there is no built-in feature to automatically change the default form when an agent selects a different brand. As a workaround, you can use triggers to set the form based on specific conditions, such as the email address the ticket was received at.
More related questions
How do I create a new branded ticket form in Zendesk?
Creating a new branded ticket form in Zendesk is straightforward. To get started, navigate to the Admin Center and click on 'Objects and rules' in the sidebar, then select 'Tickets' followed by 'Forms'. Click 'Add form' and follow the steps for…
Can I assign brands to an existing ticket form in Zendesk?
Yes, you can assign brands to an existing ticket form in Zendesk. To do this, go to the Admin Center, click on 'Objects and rules' in the sidebar, and select 'Tickets' followed by 'Forms'. Click on the name of the form you want to update. Deselect…
How can I change the brands assigned to a ticket form in Zendesk?
Changing the brands assigned to a ticket form in Zendesk is simple. First, navigate to the Admin Center and click on 'Objects and rules' in the sidebar, then select 'Tickets' and 'Forms'. Click the 'Associated brands' box to display the current…
What happens if an agent changes the brand of a ticket in Zendesk?
If an agent changes the brand of a ticket in Zendesk, the selected form will not change automatically. This is designed to prevent the loss of data in the ticket fields. Even if the currently-selected form isn't available to the new brand, it will…
Can I deactivate the default ticket form in Zendesk?
Yes, you can deactivate the default ticket form in Zendesk, but you need to have another form active. To deactivate, hover over the three dots to the right of the form name and select the option to deactivate. However, ensure that the form is no…
How can I create a multi-brand form in Zendesk?
To create a multi-brand form in Zendesk, you will need to use triggers. You can create a dropdown ticket field that contains the brands as values. Depending on what the end user selects, the trigger will assign the ticket to the specific brand….
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