Setting an External ID for Zendesk Support Tickets
How do I set an external ID for a Zendesk Support ticket?
To set an external ID for a Zendesk Support ticket, you need to use the Support API. This involves using the Update Ticket endpoint and including the external_id value in the request body.
Here's a quick example: make a PUT request to/api/v2/tickets/{id}.jsonand include the following in the body:
{ "ticket" : { "external_id": "ABC123" } }Replace{id}with your ticket's ID andABC123with your desired external ID. This external ID acts as a reference to third-party system records. For more details, check out theoriginal article.
More related questions
Where can I view the external ID of a Zendesk Support ticket?
The external ID of a Zendesk Support ticket can be found in the list of ticket events. However, it does not appear directly as a ticket field. To view it, navigate to your ticket events and search for 'External ID'. Keep in mind that the external…
Is the external ID unique for each Zendesk resource?
Yes, the external ID should be unique for each resource in Zendesk, such as users and tickets. This uniqueness ensures that each external ID serves as a distinct reference to third-party system records, helping to avoid any confusion or data overlap.
Why can't I see the external ID in the Zendesk ticket events view?
If you're unable to see the external ID in the ticket events view, it might be due to the way the external ID is used. The external ID is not a direct ticket field but is meant for third-party integrations and data exports. If you're experiencing…
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