Setting a Default Ticket Form for a Group in Zendesk
Is it possible to set a default ticket form for a group in Zendesk?
While you cannot set a default ticket form for a group directly in Zendesk, you can create a trigger to set the 'Ticket: Form' property based on specific conditions when a ticket is created. This workaround allows you to automatically assign a ticket form to a ticket based on the criteria you define, such as the group handling the ticket.
More related questions
How can I create multiple ticket forms in Zendesk?
Creating multiple ticket forms in Zendesk is a straightforward process that allows you to tailor support requests to different needs. To create a ticket form, navigate to the Admin Center, click on 'Objects and rules' in the sidebar, then select…
What are the limitations on creating ticket forms in Zendesk?
Zendesk allows you to create up to 300 ticket forms per account, which should be more than sufficient for most businesses. These forms can be customized to suit different request types, such as 'Hardware request' or 'Refund request'. However, it's…
Can I clone a ticket form in Zendesk?
Yes, you can easily clone a ticket form in Zendesk to create a copy that you can modify for other purposes. To clone a ticket form, go to the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets' followed by 'Forms'….
How do I make a ticket form visible to end users in Zendesk?
To make a ticket form visible to end users in Zendesk, you need to select the 'Editable for end users' checkbox when creating or editing the form. If you want the form to appear with a different name to end users, enter the desired name in the…
Can I customize ticket forms for different brands in Zendesk?
Yes, you can customize ticket forms for different brands in Zendesk. When creating or editing a ticket form, you have the option to deselect 'Apply to all brands' and choose specific brands that should use the form. This feature allows you to…
How can I use conditional ticket fields in Zendesk forms?
Conditional ticket fields in Zendesk allow you to control the appearance and behavior of fields in your ticket forms. This means you can show or hide fields based on the user's input, making the form more dynamic and user-friendly. To implement…
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