Setting a Default Custom Layout in Zendesk
How can I apply a custom layout as the default in Zendesk?
To apply a custom layout as the default in Zendesk, you need to set it as the global default for your account. This can be done through the Layouts page in the Admin Center.
Once set, the changes should be immediate, and the custom layout will be applied to all tickets unless specified otherwise by contextual workspaces (available on Enterprise plans). Ensure that the layout you want to set as default displays the 'Default' tag next to its name.
More related questions
What are Zendesk custom layouts and how do they work?
Zendesk custom layouts allow you to tailor the ticket interface to better suit your agents' workflows. With custom layouts, you can control the look and feel of the ticket interface by specifying which components are included and where they appear….
How can I create custom layouts in Zendesk?
Creating custom layouts in Zendesk is a breeze with the layout builder. This tool provides a drag-and-drop interface where you can select components from a library and arrange them on a canvas. You can customize both the main ticket interface and…
What are the plan requirements for using custom layouts in Zendesk?
To use custom layouts in Zendesk, you need to be on a Professional plan or higher. Both Professional and Enterprise plans have access to the layout builder and can create up to 20 custom layouts. However, only Enterprise plans can use contextual…
Can I have multiple custom layouts active at the same time in Zendesk?
Yes, if you are on an Enterprise plan, you can have multiple custom layouts active at the same time. This is possible through the use of contextual workspaces, which allow you to apply different layouts based on specific conditions. For…
What is the Zendesk layout builder and how does it function?
The Zendesk layout builder is an intuitive tool that allows you to create custom ticket layouts by arranging and resizing components on a canvas. It features a drag-and-drop component library, making it easy to customize the ticket interface. With…
How do contextual workspaces enhance custom layouts in Zendesk?
Contextual workspaces in Zendesk allow you to enhance custom layouts by applying them based on specific conditions, such as product brands, agent groups, or ticket forms. This feature is available on Enterprise plans. By using contextual…
What limitations exist for custom layouts on Professional plans?
On Professional plans, you can create up to 20 custom layouts, but you can only have one active layout at a time, which must be set as the default ticket layout. This limitation is due to the absence of contextual workspaces, which are available on…
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