Set Department for Offline Messages with Triggers
How can I set a department for offline messages using triggers?
You can set a department for offline messages using Chat triggers in Zendesk. This is useful when your account is offline, and you want to assign offline messages to a specific department.
To create this workflow, start by creating a new chat trigger. Under 'Customize trigger', set it to run when a visitor loads the chat widget. Check the condition 'Account status' equals 'Offline'. Then, perform the action 'Set visitor department' to the selected department. This ensures offline messages are routed to the correct department even when offline.
More related questions
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To create a ticket from an offline message in Zendesk, you can use a custom trigger. This allows you to assign the offline message to a specific group when it is created as a ticket. Start by creating a new trigger. Under 'Meet ALL of the following…
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