Self-Review in Zendesk: Benefits for Agents
Explore how self-review in Zendesk empowers agents to critically evaluate their work, promoting personal growth and accountability.
What is self-review in Zendesk and how does it benefit agents?
Self-review in Zendesk allows agents to critically evaluate their own conversations, promoting self-improvement. This method trusts agents to assess their work.
By investing in hiring the right people, self-review empowers agents to reflect on their responses and job performance. It encourages personal growth and accountability, making it a valuable tool for agents to enhance their skills and service quality.
More related questions
What is the manager reviewing agents' conversations method in Zendesk?
The manager reviewing agents' conversations method involves a CS Manager or Team Lead reviewing agents' work and providing feedback. This traditional approach is ideal for structured teams and ensures consistent feedback. In larger teams, a…
How do peer-to-peer reviews work in Zendesk?
Peer-to-peer reviews in Zendesk involve agents reviewing each other's work, fostering a collaborative culture. This method is effective for smaller teams and open cultures. Agents can learn from their peers by observing how others handle similar…
What is reactive review in Zendesk and when should it be used?
Reactive review in Zendesk focuses on providing feedback for conversations where issues are known, such as poor CSAT ratings or long response times. It's a practical approach for large volumes of conversations. While it can introduce bias into…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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