Security Options for Helpshift and Zendesk QA Sync
Are there security options when syncing Helpshift with Zendesk QA?
Yes, there are additional security options available when syncing Helpshift with Zendesk QA. These options allow you to prevent specific information and conversations from being synced, providing you with control over what data is shared. This ensures that sensitive information remains secure while still benefiting from the integration.
More related questions
How do I connect Helpshift to Zendesk QA?
Connecting Helpshift to Zendesk QA is a straightforward process. First, during the signup, select Helpshift from the list of integrations. Decide how far back you want to sync data, either from yesterday or 7 days ago. Name your connection, add…
What are the data sync options when connecting Helpshift?
When connecting Helpshift to Zendesk QA, you can choose to sync data from either yesterday or 7 days ago. This flexibility allows you to manage how much historical data you want to import initially. After setting up the connection, Zendesk QA will…
Can I connect multiple Helpshift instances to Zendesk QA?
Yes, you can connect multiple Helpshift instances to Zendesk QA. To do this, go to Settings > Connections within Zendesk QA after your initial setup. This feature allows you to manage multiple connections easily, ensuring that all your Helpshift…
What should I do if I need to import older data from Helpshift?
If you need to import older data from Helpshift beyond the initial sync options, you can contact the Zendesk Support team for assistance. They can help you with importing data that goes further back than the standard options of yesterday or 7 days…
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