Search Channels Supported by Zendesk Semantic Search
What search channels are covered by Zendesk's semantic search?
Zendesk's semantic search currently covers the help center search engine results page (SERP). Other channels like instant search, request from article suggestions, and the Web Widget help center search are planned for future support. However, some APIs like the Articles search API and Posts search API will not be supported. This phased rollout ensures that the most impactful channels are prioritized. For more details, visit theoriginal link.
More related questions
How can I check if semantic search is enabled in my Zendesk help center?
To check if semantic search is enabled in your Zendesk help center, you can perform a simple inspection. Start by conducting a search in your help center. Once you have the search results page open, use your browser's Inspect element feature. For…
What is the rollout plan for Zendesk's semantic search?
Zendesk's semantic search rollout is a phased process that will eventually cover all Guide customers. The rollout is organized by content type, search type, search channel, and language. For instance, articles and community posts are already…
Which content types are supported by Zendesk's semantic search?
Currently, Zendesk's semantic search supports articles and community posts. External content is not yet supported but is planned for a future release. This phased approach ensures that the most commonly used content types are prioritized for…
Which languages are supported by Zendesk's semantic search?
Zendesk's semantic search supports a wide range of languages, including English, French, Spanish, and many others. However, some languages like Icelandic, Traditional Chinese, and Urdu are not planned for support due to insufficient data for…
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