Search Capabilities on Zendesk iOS App
What are the search capabilities on the Zendesk iOS app?
The Zendesk iOS app allows you to search for tickets using keywords found in properties like Status, Type, Assignee, and Tags.
To search, tap the Search icon in the Tab Bar and enter your search terms. You can refine your search by prefacing your keyword with a ticket property, such as 'Status:Open'. Additionally, you can filter search results by the date of the last ticket update, choosing from time periods like Past day, Past week, Past month, or Past year.
More related questions
How can I search for tickets on the Zendesk Android app?
You can search for tickets on the Zendesk Android app using keywords. The app allows you to search by ticket properties such as Status, Type, Assignee, and Tags. To perform a search, tap the search button and enter your keywords. You can also…
Can I filter search results on the Zendesk Android app?
Yes, you can filter search results on the Zendesk Android app to narrow down your findings. After performing a search, tap the Filter icon and select your filter criteria. For ticket results, you can filter by Ticket Status, Ticket Type, Tags,…
How do I filter search results by date on the Zendesk iOS app?
Filtering search results by date on the Zendesk iOS app is straightforward and helps you find the most relevant tickets. To filter by date, tap the Search icon in the Tab Bar, enter your search terms, and tap Search. Then, tap the Filter icon and…
Can I search for users and organizations on the Zendesk Android app?
Yes, the Zendesk Android app allows you to search for users and organizations using keywords. When you perform a search, the results are segmented into categories, including Users and Organizations. You can view all users with usernames or email…
How can I clear recent searches on the Zendesk iOS app?
Clearing recent searches on the Zendesk iOS app is a simple process to keep your search history tidy. To clear your recent searches, tap the Search icon in the Tab Bar. At the bottom of the list of recent searches, you'll find the option to 'Clear…
Is it possible to search using custom fields on Zendesk mobile apps?
Yes, you can search using custom fields on Zendesk mobile apps if the field value has a tag associated with it. For example, if you have a drop-down or checkbox field with a tag, you can use that tag as a keyword in your search. This allows you to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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