Scenarios Causing Discrepancies in Zendesk Votes
What scenarios can cause discrepancies in Zendesk vote metrics?
Discrepancies in Zendesk vote metrics can occur due to various voting scenarios, such as vote removal or changes. Explore metrics count all vote events, including when votes are cast, changed, or removed, but do not update for removed votes.
For example, if a user upvotes an article and later removes the vote, the Explore dataset will still count the initial upvote event. This can lead to differences between the Explore metrics and the current vote count on the article, as the latter will not include the removed vote.
More related questions
Why do Explore vote metrics differ from article votes in Zendesk?
Explore vote metrics differ from article votes because they count all vote events, including when a vote is cast, changed, or removed. This means that the Explore dataset might not match the current vote count on articles, as it doesn't capture…
How do Explore metrics handle vote changes in Zendesk?
Explore metrics in Zendesk handle vote changes by recording all vote events, but they do not update when a vote is removed. This means that if a user changes their vote or removes it, the initial vote event is still counted in the Explore dataset….
Why might the total votes in Explore not match article votes?
The total votes in Explore might not match article votes because Explore counts all vote events, including those that have been removed. This means that even if a user removes their vote, the initial vote event is still included in the Explore…
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