Saving Zendesk Help Center Theme Code: Options Explained
What are the options for saving my Zendesk Help Center theme code?
Saving your Zendesk Help Center theme code depends on your plan. If you're on the Guide Professional or Enterprise plans, you can download your HTML, CSS, and JavaScript code by importing and exporting your theme and manifest file. For other plans, it's recommended to copy and paste the code into a third-party text editor and save it externally, as there is no API access for theme code.
This approach ensures you have a backup of your theme code, which can be crucial for maintaining your Help Center's design.
More related questions
How can I export my Zendesk Help Center articles?
Exporting your Zendesk Help Center articles can be done using the Help Center API or third-party apps. While Zendesk doesn't offer a built-in tool for exporting articles, you can use the Help Center API to back up your knowledge base content, often…
Can I export Zendesk Help Center articles to PDF?
Exporting Zendesk Help Center articles to PDF is possible, but it requires a manual process. You can print each article to a PDF using your browser's print function, which is a viable option if you have a limited number of articles. For larger…
How can I handle API rate limits when exporting Zendesk articles?
When exporting Zendesk articles using the API, you might encounter rate limits. To avoid this, it's important to throttle your API calls to stay within the allowed limits. This means spacing out your requests to prevent hitting the rate limit,…
Is there a way to export Zendesk Community threads and comments?
Exporting the full body of Zendesk Community threads and comments isn't directly available through Explore. However, you can use the Help Center API to export the body of posts and comments. This requires some technical knowledge to set up and…
What should I do if I encounter issues with API authentication for exporting articles?
If you're having trouble with API authentication while exporting articles, especially when using Single Sign-On (SSO), ensure you're using an API token instead of a password. If you're still prompted for a password, it might be due to how the…
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