Salesforce Formula Field Changes Not Syncing to Zendesk
Why don't changes to Salesforce formula fields trigger a sync in Zendesk?
Changes to Salesforce formula fields don't trigger a sync in Zendesk due to limitations in the Salesforce Streaming API. Formula field changes are considered implicit and don't generate a database event, which is necessary for triggering a sync.
To work around this limitation, you can follow a specific workflow outlined in a separate Zendesk article. This method helps ensure that changes to formula fields can still be synced to Zendesk effectively.
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