Routing Options in Zendesk Live Chat
What are the routing options available in Zendesk live chat?
Zendesk live chat offers two main routing options: Broadcast and Assigned. Broadcast routing notifies all agents of incoming chats, allowing any available agent to respond. Assigned routing directs chats to a single available agent, providing more control over which agents handle specific chats. These options help manage chat distribution effectively, ensuring that customer inquiries are addressed promptly and by the right agents.
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