Root Cause of Zendesk Incident November 7, 2023
What was the root cause of the Zendesk incident on November 7, 2023?
The root cause of the Zendesk incident on November 7, 2023, was a recent upgrade to the library used to build Javascript assets. This upgrade led to a scenario where the assets did not load successfully, causing errors for users.
The issue was specifically related to the assets not corresponding to the Support UI version deployed. A fix was implemented to prevent such asset filename issues from affecting customers in future deployments.
More related questions
What happened during the Zendesk service incident on November 7, 2023?
On November 7, 2023, Zendesk Support customers on Pods 15, 18, 23, and 26 faced access issues. From 09:56 UTC to 10:07 UTC, users encountered errors and blank screens when trying to log in. The incident was due to a recent upgrade to the library…
Which Zendesk Pods were affected by the November 7, 2023 incident?
The service incident on November 7, 2023, affected Zendesk Support customers on Pods 15, 18, 23, and 26. These customers experienced errors and blank screens when trying to log into the product. The issue was caused by a problem with the Javascript…
How was the Zendesk service incident on November 7, 2023 resolved?
The Zendesk service incident on November 7, 2023, was resolved by implementing a fix to the deployment process. This addressed the defect that caused the Javascript assets not to load correctly. Once the fix was in place, the assets were…
What steps did Zendesk take to prevent future incidents like the one on November 7, 2023?
To prevent future incidents similar to the one on November 7, 2023, Zendesk implemented several remediation items. They ensured that asset filename issues would not affect customers during deployments. Additionally, they fixed the root cause where…
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