Reversibility of Ticket Redaction in Zendesk
Is it possible to reverse a ticket redaction in Zendesk?
No, ticket redaction in Zendesk is irreversible. Once content is marked and redacted, it cannot be undone. Therefore, it's important to use caution when selecting content for redaction.
If you accidentally mark something for redaction, you can unmark it before finalizing the redaction process. However, once the redaction is completed, the content is permanently removed from the ticket.
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What are the limitations of ticket redaction in Zendesk?
Ticket redaction in Zendesk has several limitations. It does not support redaction of entire tickets or messages in active conversations. Additionally, it doesn't work on messages stored in Zendesk bot services, third-party bot services, or tickets…
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Can I automate ticket redaction in Zendesk using triggers or scripts?
Currently, Zendesk does not support automated ticket redaction using triggers, macros, or scripts. Redaction must be performed manually through the Zendesk interface. For large volumes of attachments or content that need redaction, this can be a…
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