Reverse Approach for Business Day Ticket Average
Can I use a reverse approach to calculate average tickets solved on business days?
Yes, you can use a reverse approach to calculate the average tickets solved on business days.
This involves creating a custom metric that excludes weekends by checking if the Ticket solved - Day of week is not Saturday or Sunday. This method allows you to focus on weekdays for your average calculation.
More related questions
How can I calculate the average of tickets solved during business days in Zendesk?
To calculate the average of tickets solved during business days, you can use several methods in Zendesk. One approach is to use the COUNT(Solved tickets) under Metrics and Tickets > Ticket solved - Day of week under Rows in your report. Set the…
What is the simplest method to calculate average tickets solved on weekdays?
The simplest method to calculate the average tickets solved on weekdays is by using the COUNT(Solved tickets) metric. In your report, include the Tickets > Ticket solved - Day of week under Rows and set the Visualization type as Table. This setup…
How can I create a custom metric for tickets solved on weekdays?
Creating a custom metric for tickets solved on weekdays involves using specific conditions in Zendesk. You can create a custom metric with the condition that checks if the Ticket solved - Day of week is Monday through Friday. This metric can then…
How do I create a calculated attribute to filter workdays and weekends?
Creating a calculated attribute to filter workdays and weekends can help in organizing your reports. In Zendesk, you can set up a calculated attribute that labels days as either 'WEEKEND' or 'WORKDAY' based on the Ticket solved - Day of week. This…
What is the benefit of using group set attributes for ticket solving reports?
Using group set attributes for ticket solving reports allows for better organization and analysis. In Zendesk, you can group values for Ticket solved - Day of week, which helps in categorizing and calculating averages without combining with…
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