Retrieve Chat ID from History Tab in Zendesk
Learn how to retrieve the chat ID from the History tab in Zendesk. Follow these steps to find the unique chat session identifier.
How can I retrieve the chat ID from the History tab?
To retrieve the chat ID from the History tab, you need to export the chat session. The chat ID is a unique identifier for each chat session, which is particularly useful when multiple agents are involved.
To get the chat ID, first, export the chat session by following the steps in the article on browsing past chats in History. Once you have the exported chat transcript, click on the 'View Link'. The chat ID will be the last part of the URL. Alternatively, you can extract chat details in History and open the file using the link:https://yoursubdomain.zendesk.com/chat/transcripts/chatID. You can then copy the chat ID from the table displayed.
More related questions
What is a chat ID and why is it important?
A chat ID is a unique identifier for each chat session in Zendesk. It helps in distinguishing between different chat sessions, especially when multiple agents are involved. The chat ID is crucial for tracking and managing chat sessions effectively….
How can I search for a chat using the chat ID?
To search for a chat using the chat ID, you can use the chat ID to locate the specific chat session in Zendesk. This is particularly useful when you need to find details about a chat assisted by multiple agents. Once you have the chat ID, you can…
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