Resuming Review Time Tracking in Zendesk QA
How can I resume review time tracking in Zendesk QA?
To resume review time tracking in Zendesk QA, simply open the conversation again or reactivate after being idle for more than 30 seconds. This ensures that the tracking picks up right where it left off, maintaining an accurate record of your review time.
The system is designed to seamlessly resume tracking, allowing you to continue your review process without any manual intervention.
More related questions
How does Zendesk QA track review time?
Zendesk QA tracks review time by monitoring the active time spent on a conversation until the review is submitted. The tracking only occurs when the user is actively on the conversation review window in Zendesk QA. Once a review is submitted, the…
What triggers the start of review time tracking in Zendesk QA?
Review time tracking in Zendesk QA starts whenever a conversation is opened. This ensures that the time spent reviewing is accurately captured from the moment you begin. The tracking is designed to automatically start as soon as you engage with a…
When does review time tracking pause in Zendesk QA?
Review time tracking in Zendesk QA pauses automatically in several scenarios to ensure accurate time logging. It pauses if you click on another tab, are idle for more than 30 seconds, close the browser or tab, open a new conversation, change views…
Where can I check the review time in Zendesk QA?
You can check the review time in Zendesk QA on the dashboard, where it is displayed alongside the Interaction Quality Score (IQS) and CSAT (customer satisfaction). Additionally, the review time is available on the Dispute Dashboard and the Coaching…
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