Restricting Hashtag Creation in Zendesk QA
Can I restrict team members from creating new hashtags in Zendesk QA?
Yes, you can restrict team members from creating new hashtags in Zendesk QA. In the hashtags section, there's an option to toggle 'Restrict Hashtag Creation'. By enabling this, you can control who can create new hashtags, ensuring consistency and preventing unnecessary tags.
More related questions
How do I navigate to the hashtags section in Zendesk QA?
To navigate to the hashtags section in Zendesk QA, you need to follow a few simple steps. First, go to 'Users and Workspaces' in your Zendesk QA dashboard. Then, choose the workspace you want to work with. Finally, click on 'Hashtags' to access the…
How can I add a new hashtag in Zendesk QA?
Adding a new hashtag in Zendesk QA is straightforward. Once you're in the hashtags section, simply click on 'Add New Hashtag' to create a new one. This allows you to tag conversations with specific keywords, making it easier to find and report on…
How can I see how often each hashtag is used in Zendesk QA?
To see how often each hashtag is used in Zendesk QA, you can review the usage statistics available in the hashtags section. This feature helps you understand the popularity and relevance of each hashtag, allowing you to make informed decisions…
Why aren't some hashtags showing up in the filter in Zendesk QA?
If some hashtags aren't showing up in the filter in Zendesk QA, it might be because they haven't been used in any conversations yet. For a hashtag to appear in the filter, it must be actively used in a conversation. This ensures that only relevant…
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