Restricting Access to Discussion Topics in Zendesk
Can I restrict access to certain discussion topics in Zendesk?
Yes, you can restrict access to certain discussion topics in Zendesk to control who can view and participate in them.
By default, topics are visible to all users, but you can choose to restrict access to signed-in users. On Guide Professional and Enterprise plans, you can further restrict access based on tags, organizations, or groups by applying custom user segments. This allows you to tailor the visibility of your topics to specific audiences, ensuring that only the right users have access.
More related questions
How can I add a new discussion topic in Zendesk?
Adding a new discussion topic in Zendesk is straightforward. You can create as many topics as you need to organize your community discussions effectively. To add a topic, click 'Add' in the top menu bar and select 'Community topic'. Enter a name…
Can I edit or delete a discussion topic in Zendesk?
Yes, you can edit or delete a discussion topic in Zendesk if needed. This allows you to keep your community discussions organized and up-to-date. To edit a topic, open it in the help center and click 'Edit topic' in the top menu bar. Make your…
How do I reorder discussion topics in Zendesk?
Reordering discussion topics in Zendesk is a simple process that helps you organize your community discussions in a way that makes sense for your users. To manually reorder topics, click the 'Arrange content' icon in the sidebar, then select…
Who can manage community discussion topics in Zendesk?
In Zendesk, only Guide managers have the permissions to add, edit, delete, and manually arrange community discussion topics. Agents and moderators do not have these permissions, so it's important to ensure that the right people have the necessary…
Is it possible to create a read-only discussion topic in Zendesk?
Currently, Zendesk does not offer a native option to create a read-only discussion topic where only admins can post. However, you can close individual posts for comments to prevent further discussion. This means that while you can't make an entire…
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