Restrict Access to Zendesk WFM with Roles and Groups
Learn how to restrict access to Zendesk WFM using roles and groups. Discover why it's recommended to keep these restrictions disabled for optimal use.
Can I restrict access to Zendesk WFM using roles and groups?
Yes, you can restrict access to Zendesk WFM using roles and groups. Admins have the ability to limit access so that only specific agents, such as those in certain roles or groups, can use the app. This is often done during the initial setup to ensure only a select group of users, like admins, have access.
However, it's important to note that Zendesk WFM is most effective when all agents have access. Therefore, it's generally recommended to keep these restrictions disabled. If some agents are unable to access Zendesk WFM, it might be due to these restrictions being enabled during installation. For more details, you can check theoriginal link.
More related questions
Why should I leave role and group restrictions disabled in Zendesk WFM?
Leaving role and group restrictions disabled in Zendesk WFM is recommended for optimal performance. When all agents have access to the platform, it ensures that everyone can utilize the features and benefits of Zendesk WFM. Restricting access might…
Does role restriction prevent agents from accessing Zendesk WFM WebApp?
No, role restrictions do not prevent agents from accessing the Zendesk WFM WebApp. These settings only control the visibility of the Zendesk WFM App within Zendesk for an agent. Even if you remove access for specific users using role restrictions,…
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