To restrict access to Jira projects in Zendesk, you need to have admin privileges in Jira. This feature allows you to limit access to sensitive information and improve user experience by showing only relevant projects.
To set this up, log in to your Jira account and navigate toSettings>Apps>Manage apps>Zendesk Support for JIRA>Configure. Then, click on theProject Restrictionstab. Here, you can move projects into allowed or restricted groups using the control buttons. Don't forget to clickSaveto apply your changes. For more details, check out theoriginal link.
Previously linked issues remain unaffected when a Jira project is restricted. This means that any issues linked before the restriction will still be accessible. The restriction only applies to new actions, such as creating or linking issues in the…
Project restrictions do not impact Jira workflow integration or field syncing in Zendesk. These features continue to function as long as the tickets are linked. The linking functionality, however, is dependent on the project restrictions. This…
Project restrictions enhance user experience by displaying only relevant Jira projects in the Zendesk app. This helps users focus on the projects that matter to them. By limiting access to sensitive or irrelevant projects, users can navigate more…