Restoring Deleted Tickets in Zendesk
How do I restore a deleted ticket in Zendesk?
Restoring a deleted ticket in Zendesk is straightforward. While a ticket is in the Deleted tickets view, you can restore it to its original view.
To restore a ticket, click the Views icon in the sidebar, select Deleted tickets, and then choose the tickets you want to recover. A toolbar will appear at the bottom of the list; click Restore. The ticket will then be removed from the Deleted tickets view and returned to its original view.
More related questions
How can I view deleted tickets in Zendesk?
To view deleted tickets in Zendesk, you need to access the Deleted tickets view. Deleted tickets are not permanently removed immediately; instead, they are moved to this view for 30 days, allowing you to either restore them or permanently delete…
Can I recover a ticket deleted more than 30 days ago in Zendesk?
Unfortunately, once a ticket has been deleted for more than 30 days in Zendesk, it is permanently deleted and cannot be recovered. Deleted tickets are kept in the Deleted tickets view for 30 days, during which you can restore them. After this…
What happens to archived tickets when deleted in Zendesk?
When you delete an archived ticket in Zendesk, it does not move to the Deleted tickets view and cannot be restored. This is an exception to the usual 30-day recovery window for deleted tickets. Archived tickets are not recoverable once deleted, and…
Can agents view and recover deleted tickets in Zendesk?
Agents in Zendesk can view and recover deleted tickets, but they must have the appropriate permissions. Administrators can manage these permissions to enable agents to access the Deleted tickets view. If an agent's permission to delete or view…
Is it possible to report on deleted tickets in Zendesk?
Currently, Zendesk does not support reporting on tickets directly from the Deleted tickets view. However, you can report on deleted ticket events using Zendesk Explore. For more detailed reporting, you can refer to the Explore recipe for reporting…
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