Resolving Frequent 'Ticket not saved' Errors in Zendesk
How can I resolve frequent 'Ticket not saved' errors in Zendesk?
To resolve frequent 'Ticket not saved' errors, identify the source of update collisions and adjust your workflow.
Start by checking the ticket events log to see what updates occurred around the same time as yours. Look for patterns and adjust workflows to minimize collisions. If an app or API script is causing unnecessary updates, consider changing its settings or disabling it. Advising agents to wait before updating tickets after certain actions can also help. If the issue persists, contact Zendesk support for further troubleshooting.
More related questions
Why do I see the error 'Ticket not saved' in Zendesk?
The 'Ticket not saved' error in Zendesk occurs due to update collisions. This happens when multiple updates are made to a ticket simultaneously. When you see this error, it means that another update was made to the ticket just before yours, causing…
What causes update collisions in Zendesk tickets?
Update collisions in Zendesk tickets occur when multiple updates are made at the same time, leading to a conflict. These collisions can be caused by another agent updating the ticket, an API call, an app update, or an automation firing…
Can triggers cause update collisions in Zendesk?
Triggers themselves cannot cause update collisions in Zendesk, but they can be involved in the process. While triggers from your own update won't cause a collision, other updates happening at the same time can fire triggers, contributing to the…
What should I do if the 'Ticket not saved' error doesn't apply to common causes?
If the 'Ticket not saved' error doesn't apply to common causes, further investigation is needed to identify the issue. Check the ticket events log for any unusual updates or patterns. If no obvious cause is found, consider reaching out to Zendesk…
How can I prevent update collisions in Zendesk?
Preventing update collisions in Zendesk involves adjusting workflows and advising agents on best practices. Encourage agents to wait a moment before updating tickets after certain actions, such as starting a side conversation or waiting for call…
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