Resolve Instagram Account Selection Issue in Zendesk
Find out how to fix the issue of not being able to select your Instagram account in Zendesk by adding a name to your profile.
How can I resolve the issue of not being able to select my Instagram account in Zendesk?
If you're unable to select your Instagram account in Zendesk, it might be because your Instagram profile is missing a name. The integration process requires more than just a username.
To resolve this, go to your Instagram profile and ensure that the Name field is filled out. This should allow you to proceed with the integration and select your Instagram account successfully. For further guidance, check out the article on Adding and Configuring Instagram Direct.
More related questions
Why is my Instagram profile blank when integrating with Zendesk?
If your Instagram profile appears blank during integration with Zendesk, it might be due to missing information in your profile. Specifically, the integration flow can break if only a username (or handle) is specified. To fix this issue, you need…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Customer.io($50M+ ARR)
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