Resolve 'Enter an Option Name' Error in Zendesk
How can I resolve the 'Enter an option name' error in Zendesk?
The 'Enter an option name' error occurs when the 'Present Options' step is selected without any options filled in. You can present up to six options, but if you choose to present fewer, ensure that all option fields are filled out. This step is crucial for providing customers with choices during their interaction.
More related questions
Why am I seeing the error 'Changes couldn't be published' in Zendesk?
This error occurs when there are issues with your bot flow in Zendesk. It means that there are missing steps or incomplete configurations in your bot flow. To resolve this, you need to identify the specific error message and address it accordingly….
How do I add a step to complete my bot flow in Zendesk?
To complete your bot flow, you need to add the necessary steps. This error indicates that there are missing steps in your flow. You can choose from various steps such as sending a message, presenting options, showing Help Center articles,…
What should I do if the 'Send message' step is blank in Zendesk?
If the 'Send message' step is blank, you need to enter the text you want to display to the customer. This error occurs when the message intended for the customer is left empty. Make sure to fill in the message field with the appropriate text to…
What does the 'Add at least one article' error mean in Zendesk?
This error means that the 'Show Help Center articles' step was selected without adding any public articles. To resolve this, ensure that at least one public article is added to this step. This allows customers to access relevant information from…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
