Resolution of Zendesk Service Incident February 19, 2024
How was the Zendesk service incident on February 19, 2024 resolved?
The Zendesk service incident on February 19, 2024, was resolved by rerouting the affected traffic through the Chennai colo. This action restored service by 12:35 UTC, and no further 522 HTTP errors were reported.
As a precaution, traffic was also rerouted in the Mumbai colo, but this did not cause any adverse effects. The resolution ensured that connectivity delays and server errors were addressed promptly.
More related questions
What happened during the Zendesk service incident on February 19, 2024?
On February 19, 2024, Zendesk experienced connectivity delays and increased server errors for a subset of customers, primarily in India. This issue occurred between 12:10 and 12:35 UTC and was due to complications with a regional Internet Service…
What was the root cause of the Zendesk access errors in Chennai on February 19, 2024?
The root cause of the Zendesk access errors on February 19, 2024, was regional ISP complications in India. These issues disrupted network routing at the CDN Provider's Chennai data center, preventing successful communication with Zendesk's…
What measures are being taken to prevent future Zendesk service incidents?
To prevent future incidents like the one on February 19, 2024, Zendesk is adjusting its monitoring systems. These adjustments aim to provide alerts even when specific remediation measures are in place, allowing for quicker detection and response….
Where can I find more information about Zendesk's system status?
For current system status information about Zendesk, you can check their system status page. This page provides updates and summaries of post-mortem investigations a few days after incidents have ended. If you have additional questions about…
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