Resolution of Zendesk Sell Email Latency Issue
How was the email latency issue in Zendesk Sell resolved?
The email latency issue in Zendesk Sell was resolved by changing the pattern of network communication between subsystems. This adjustment addressed the unexpected dependencies that had caused database performance degradation. The resolution ensured that mail-related features were restored and functioning properly for customers.
More related questions
What caused the email delays in Zendesk Sell during December 2023?
The email delays in Zendesk Sell during December 2023 were caused by unexpected dependencies introduced during a database clusters migration. These dependencies led to interactions between subsystems that degraded database performance, making some…
When was the Zendesk Sell email latency issue fully resolved?
The Zendesk Sell email latency issue was fully resolved by December 20, 2023, at 12:03 UTC. By this time, email deliverability had been stabilized, and a permanent solution was implemented to prevent similar issues in the future. The Zendesk team…
What was the timeline of the Zendesk Sell email latency incident?
The Zendesk Sell email latency incident began on November 29, 2023, and was fully resolved by December 20, 2023. Key updates include stabilizing email deliverability on December 18, 2023, and implementing a permanent solution by December 20, 2023….
What should I do if I have more questions about the Zendesk Sell incident?
If you have additional questions about the Zendesk Sell incident, you can log a ticket with Zendesk via ZBot Messaging within the Widget. For current system status information, you can also check Zendesk's system status page.
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