Resolution of Zendesk Sell Email Issue
How was the Zendesk Sell email delivery issue resolved?
The Zendesk Sell email delivery issue was resolved by restoring a missing key setting. This setting was essential for assigning unique numbers to emails, which is necessary for proper email filing.
After identifying the root cause, the team chose the most reliable method to restore the setting. The fix took about 4 hours and 44 minutes to implement, and by 17:34 UTC, email processing was back to normal. The team also plans to improve system checks and set up additional warnings to prevent similar issues in the future.
More related questions
What happened during the Zendesk Sell email delivery incident on February 29, 2024?
On February 29, 2024, Zendesk Sell customers experienced email delivery issues. From 8:00 UTC to 16:10 UTC, there were delays in the synchronization and storage of new emails across all Pods. The incident was caused by a key setting being…
What caused the Zendesk Sell email delivery disruption on February 29, 2024?
The disruption was caused by a key setting being removed during an update to the email storage system. This setting was crucial for assigning unique numbers to emails, which is necessary for proper email filing. Without this setting, the system…
What steps is Zendesk taking to prevent future email delivery issues?
Zendesk is taking several steps to prevent future email delivery issues. They plan to improve system checks to catch similar issues faster and update their tools with extra warnings to stay on top of potential problems. Additionally, they will…
How long did it take to resolve the Zendesk Sell email issue?
It took approximately 4 hours and 44 minutes to resolve the Zendesk Sell email issue. The incident began at 8:00 UTC and was fully resolved by 17:34 UTC. During this time, the team worked to restore a missing key setting that was crucial for email…
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