Resolution of Zendesk Incident on February 8, 2024
How was the Zendesk service incident on February 8, 2024 resolved?
The Zendesk service incident on February 8, 2024, was resolved by redeploying the data message broker services on Pod 27. This action addressed the issues with chat assignments and idle timeouts experienced by customers. The resolution was confirmed through observed message latency recovery in the logs and customer feedback. The incident was officially resolved at 16:45 UTC, and Zendesk has since updated paging policies and fine-tuned backend monitoring to prevent future occurrences.
More related questions
What happened during the Zendesk service incident on February 8, 2024?
On February 8, 2024, Zendesk experienced a service incident affecting Pod 27. From 14:30 UTC to 15:41 UTC, customers using the Agent Workspace Chat and Messaging with the Chat routing feature enabled faced issues with chats not being assigned and…
What was the root cause of the Zendesk incident on February 8, 2024?
The root cause of the Zendesk incident on February 8, 2024, was a failure in the data message broker services on Pod 27. This failure led to issues with chat assignments and agents being placed into idle timeout. The problem was addressed by…
What steps did Zendesk take to prevent future incidents like the one on February 8, 2024?
To prevent future incidents similar to the one on February 8, 2024, Zendesk updated their paging policies to ensure quicker incident response and fine-tuned backend monitoring and alerts. These measures aim to enhance the detection and resolution…
How can I check the current system status of Zendesk?
To check the current system status of Zendesk, you can visit their system status page. This page provides up-to-date information about any ongoing issues or maintenance activities. If you have further questions about specific incidents, you can log…
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