Resolution of Zendesk Email Delays on November 9, 2023
How did Zendesk resolve the email delays on November 9, 2023?
Zendesk resolved the email delays on November 9, 2023, by increasing the system's memory and CPU resources and reducing the number of emails processed simultaneously. This approach allowed the system to handle the increased load and process the queued emails effectively. The team also implemented additional pageable alerts for better monitoring in the future.
More related questions
What happened during the Zendesk service incident on November 9, 2023?
On November 9, 2023, Zendesk experienced a service incident affecting outbound email delivery for customers on Pod 28. The issue lasted from 14:00 UTC to 16:34 UTC, causing delays of approximately 2 hours in sending tickets and system-generated…
What was the root cause of the Zendesk email delays on November 9, 2023?
The root cause of the Zendesk email delays on November 9, 2023, was a sudden increase in email processing jobs from one specific account. This surge overwhelmed the system's memory and CPU resources, leading to delays in sending emails. To address…
What steps did Zendesk take to prevent future email delays?
To prevent future email delays, Zendesk adjusted the system's resources to better handle increased loads and created additional pageable alerts for monitoring. These measures aim to ensure the system can efficiently manage high volumes of email…
How long did the Zendesk email issue on November 9, 2023, last?
The Zendesk email issue on November 9, 2023, lasted from 14:00 UTC to 16:34 UTC, with some recovery efforts extending beyond this period. During this time, customers on Pod 28 experienced delays of approximately 2 hours in sending tickets and…
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