Resolution of Zendesk Call Recording Issue July 5, 2024
How did Zendesk resolve the call recording issue on July 5, 2024?
Zendesk resolved the call recording issue by reverting a system change that caused the problem. This rollback restored the correct configuration, allowing the service to resume normal operation. The recovery process was monitored, and recordings were expected to be available within a few hours after the fix.
More related questions
What happened during the Zendesk service incident on July 5, 2024?
On July 5, 2024, Zendesk experienced an issue that affected Talk customers' ability to access call recordings. This was due to a system change that inadvertently caused an error, impacting the availability of these recordings. The issue was…
What was the root cause of the Zendesk call recording issue on July 5, 2024?
The root cause of the call recording issue was a change in Zendesk's system configuration. A setting was altered, directing the service to an incorrect storage location, which resulted in errors when trying to save call recordings. This…
What steps is Zendesk taking to prevent future incidents like the one on July 5, 2024?
To prevent future incidents, Zendesk is enhancing its testing processes, updating configuration management, and improving monitoring and alerting systems. These steps aim to catch similar issues before they reach production and ensure quick…
How long did the Zendesk service incident on July 5, 2024, last?
The Zendesk service incident on July 5, 2024, lasted from 10:54 UTC to 13:36 UTC. During this time, some Talk customers experienced issues accessing their call recordings. The problem was resolved by reverting a system change, and normal service…
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