Resolution of Tymeshift Login Issue on March 26, 2024
How was the Tymeshift login issue resolved?
The Tymeshift login issue was resolved by reverting a problematic configuration. The issue stemmed from an incorrect setting that used an outdated method for verifying user identities.
To fix the problem, the configuration was rolled back to a previous version that did not include the error. This action restored the system's ability to authenticate users correctly, allowing them to log in without issues. The incident was considered resolved once users confirmed successful access to their accounts.
More related questions
What happened during the Tymeshift login issue on March 26, 2024?
On March 26, 2024, Tymeshift users faced login issues due to a configuration error. From 10:54 UTC to 13:00 UTC, many users experienced access errors or were unable to load the login page. The problem was traced back to an incorrect configuration…
What was the root cause of the Tymeshift login issue?
The root cause of the Tymeshift login issue was an incorrect configuration setting. This error occurred after a recent update to the sign-in process. A discrepancy in naming conventions led to the use of an outdated method for verifying user…
What steps were taken to prevent future Tymeshift login issues?
To prevent future Tymeshift login issues, several remediation steps were planned. These include improving implementation tools and establishing a clear update plan. Additionally, more smoke tests will be created to ensure updates transition…
How long did the Tymeshift login issue last?
The Tymeshift login issue lasted for a little over two hours. It began at 10:54 UTC and was resolved by 13:00 UTC on March 26, 2024. During this time, users experienced difficulties logging into their accounts due to access errors or the login page…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
