Requirements for Zendesk Tickets by Agent Report
What do I need to create a tickets by agent by channel report in Zendesk?
To create a tickets by agent by channel report in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise. You'll also need Editor or Admin permissions to access Explore. Additionally, make sure you have ticket and agent data available in Zendesk Support. With these prerequisites, you can create the report in about 20 minutes.
More related questions
How can I create a report to see tickets by agent and channel in Zendesk Explore?
Creating a report to see tickets by agent and channel in Zendesk Explore is straightforward. First, ensure you have Zendesk Explore Professional or Enterprise and the necessary permissions. Then, in Explore, click the reports icon and select 'New…
How can I change the visualization type in a Zendesk Explore report?
Changing the visualization type in a Zendesk Explore report is simple. By default, Explore might choose a column chart, but you can switch to a bar graph or other types. Click the Visualization type icon and select your preferred chart type from…
How can I filter report results in Zendesk Explore?
Filtering report results in Zendesk Explore can make your data more manageable. If your report is too complex, use filters to restrict results by date or specific attributes like Ticket group or Ticket organization. This helps you focus on the most…
Can I combine ticket channels in a Zendesk Explore report?
Yes, you can combine ticket channels in a Zendesk Explore report by creating a custom attribute. Use the 'Group' option from the Calculations menu to organize channels into buckets that make sense for your analysis. This allows you to view combined…
How do I show percentages of tickets solved by agent and channel in Zendesk Explore?
To show percentages of tickets solved by agent and channel in Zendesk Explore, use the Result manipulation menu. Select 'Result path calculation' and choose the '% of Total' pattern for your metric. Set the path to 'On Specific attribute' and…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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