Requirements for Viewing Badges in Zendesk Help Center
Find out what you need to view badges in a user's help center profile in Zendesk. Guide Professional or Enterprise is required.
What do I need to view badges in the help center profile?
To view badges in a user's help center profile, you need to be on Guide Professional or Enterprise. This allows you to click on a user's name or avatar in an article, post, comment, or search result to open their profile. Once there, you can see their badges next to their profile picture and access detailed information by clicking the Achievements tab.
More related questions
How can I view Gather badges for a user in Zendesk?
You can easily view Gather badges awarded to a user by checking next to their profile picture. Simply look at any article, post, or comment made by the user, and you'll see their badges displayed beside their profile picture. Title badges will…
Where do badges appear on a user's profile in Zendesk?
Badges appear right next to a user's profile picture in Zendesk. When you view any article, post, or comment by the user, their badges will be displayed beside their profile picture. Title badges are shown as text, and achievement awards are…
Can I view badge details in a user's help center profile?
Yes, you can view badge details in a user's help center profile if you have Guide Professional or Enterprise. Click on the user's name or avatar in any article, post, comment, or search result within your help center. This will open the user's…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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