Requirements for Reporting on Ticket Tags in Zendesk
What do I need to create a report on ticket tags in Zendesk?
To create a report on ticket tags in Zendesk, you'll need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions.
Ensure you have access to ticket and tag data in Zendesk Support. The process is intermediate in skill level and takes about 10 minutes. With these prerequisites, you can start building your report by selecting the appropriate dataset and metrics in Zendesk Explore.
More related questions
How can I report on tickets with similar tags in Zendesk?
To report on tickets with similar tags in Zendesk, you can create a custom attribute using the CONTAINS function. This method allows you to group ticket tags into categories based on specific words or strings. Start by creating a new report in…
How do I create a custom attribute for ticket tags in Zendesk?
Creating a custom attribute for ticket tags in Zendesk involves using the Standard calculated attribute feature in Explore. First, open the report builder and select the Support - Tickets dataset. In the Calculations menu, choose Standard…
Can I group multiple tags into a single category in Zendesk?
Yes, you can group multiple tags into a single category in Zendesk using the INCLUDESANY function. This function allows you to create a custom 'standard calculated metric' that captures a group of tags. For example, use `IF (INCLUDESANY([Ticket…
How can I exclude a tag when reporting in Zendesk?
To exclude a tag when reporting in Zendesk, use the INCLUDESANY function to differentiate between tickets with and without a specific tag. For instance, you can use the formula `IF (INCLUDESANY([Ticket tags], "billableticket")) THEN "Billable"…
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