Requirements for Enabling Suggested Macros in Zendesk
What are the requirements to enable suggested macros in Zendesk?
To enable suggested macros in Zendesk, your account must meet specific data requirements.
Your account needs at least 600 tickets created in the last 9 months with a macro applied. Additionally, at least 5 macros must have been used at least 25 times in a first public response on tickets created in the last 9 months. If your account doesn't meet these criteria, you'll need to create and use more shared macros over time before enabling suggested macros.
More related questions
How do I enable or disable suggested macros in Zendesk?
To enable or disable suggested macros in Zendesk, you need to access the Admin Center. Once there, navigate to Workspaces in the sidebar, then select Agent tools > Macros. On the Macros page, click Actions > Manage settings. Here, you can select or…
Can suggested macros be enabled for specific agents in Zendesk?
Currently, suggested macros in Zendesk cannot be enabled for specific agents. The setting for suggested macros is account-wide, meaning it applies to all admins and agents within the account. Unfortunately, there is no option to enable or disable…
Why can't I enable suggested macros even though I use macros regularly?
If you can't enable suggested macros despite regular macro usage, your account might not meet the specific data requirements. Your account must have at least 600 tickets created in the last 9 months with a macro applied, and at least 5 macros used…
Is it possible to disable suggested macros for individual agents in Zendesk?
No, it is not possible to disable suggested macros for individual agents in Zendesk. The suggested macros feature is an account-wide setting, meaning it affects all users within the account. Individual agents cannot enable or disable this feature…
How can I improve the quality of suggested macros in Zendesk?
Improving the quality of suggested macros in Zendesk involves training your account with sufficient macro usage data. Ensure that your account has a robust history of macro usage by applying macros to a significant number of tickets. The system…
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