Requirements for Custom Dropdown Ticket Field Report
What do I need to create a custom dropdown ticket field report in Zendesk Explore?
To create a custom dropdown ticket field report in Zendesk Explore, you'll need a few things.
First, ensure you have Zendesk Explore Professional or Enterprise and Editor or Admin permissions. You'll also need ticket data in Zendesk Support. The process involves creating calculated metrics for different time periods and using a custom field to break down the results. This setup allows you to compare ticket creation over time and analyze the data based on custom attributes.
More related questions
How can I create a time over time percentage change report in Zendesk Explore?
Creating a time over time percentage change report in Zendesk Explore is straightforward and takes about 10 minutes. To start, you'll need Zendesk Explore Professional or Enterprise and Editor or Admin permissions. Begin by creating two date range…
How do I handle zero ticket counts in Zendesk Explore reports?
Handling zero ticket counts in Zendesk Explore reports can be tricky but manageable. If there are no tickets created in a period, calculations might return incorrect or empty results. A workaround is to adjust the formula to account for zero…
What is the correct formula for percentage change in Zendesk Explore?
The correct formula for calculating percentage change in Zendesk Explore is crucial for accurate reporting. The formula should be: (COUNT(Tickets created this month) - COUNT(Tickets created last month)) / COUNT(Tickets created last month). This…
Can I customize the time periods for my Zendesk Explore report?
Yes, you can customize the time periods for your Zendesk Explore report to suit your needs. While the default setup compares this month to last month, you can adjust the date range calculated metrics to cover any time period, such as this week and…
How do I display percentage changes in Zendesk Explore reports?
Displaying percentage changes in Zendesk Explore reports involves a few simple steps. After creating your result metric calculation, you need to change its display format to show as a percentage. In the report builder, access the chart…
How can I break down Zendesk Explore report results by a custom field?
Breaking down Zendesk Explore report results by a custom field is a great way to gain deeper insights. To do this, add your custom field as an attribute in the Rows panel of the report builder. For example, if you have a custom field named…
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