Requirements for Creating Zendesk Triage Report
What do I need to create an Intelligent Triage report in Zendesk?
To create an Intelligent Triage report, you need the Advanced AI add-on and Zendesk Explore Professional or Enterprise. Additionally, you must have Editor or Admin permissions and ensure that intelligent triage is enabled in your Zendesk Support.
The process is designed for beginners and takes about 10 minutes. You'll also need ticket data in Zendesk Support to generate the report. These requirements ensure that you have the necessary tools and permissions to effectively create and analyze the report.
More related questions
What is the purpose of the Intelligent Triage report in Zendesk?
The Intelligent Triage report helps you analyze manual updates to the Intent ticket field. This report is useful for identifying trends where the intelligent triage feature may not be accurately predicting ticket intents. By understanding these…
How do I create a report on manual updates to the Intent field in Zendesk?
Creating a report on manual updates to the Intent field involves several steps in Zendesk Explore. First, click the query icon in Explore and select 'New query' from the Queries library. Choose the dataset 'Support > Updates history > Support:…
Can agents train the Intelligent Triage model by updating the Intent field?
No, agents cannot train the Intelligent Triage model by updating the Intent field. When an agent makes a manual update to the Intent field, it does not influence the machine learning model responsible for intelligent triage. This means that while…
What skill level and time commitment are required to create the Zendesk report?
Creating the Zendesk report on Intelligent Triage changes is suitable for beginners and requires about 10 minutes to complete. The process is straightforward, making it accessible even for those new to using Zendesk Explore. With the necessary…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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