Requirements for Creating Resolution Time Reports in Zendesk
What do I need to create a resolution time report in Zendesk Explore?
To create a resolution time report in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. You'll also need access to ticket data in Zendesk Support. The process takes about 15 minutes and requires intermediate skill level. Once you have these prerequisites, you can start building your report by selecting the appropriate dataset and metrics.
More related questions
How can I report on first reply time using ticket tags in Zendesk Explore?
You can report on first reply time by grouping it with specific ticket tags in Zendesk Explore. To do this, you'll need Zendesk Explore Professional or Enterprise, and Editor or Admin permissions. Start by creating a new report in Explore,…
How can I enhance my resolution time report in Zendesk Explore?
Enhancing your resolution time report in Zendesk Explore is easy with a few tweaks. You can swap the First reply time metric for other resolution time metrics like First resolution time or Full resolution time. Additionally, you can change the…
Can I visualize resolution time data using different chart types in Zendesk Explore?
Yes, you can visualize resolution time data using different chart types in Zendesk Explore. After setting up your report, you can choose from various visualization types like column graphs and pie charts. For a column graph, select the Column chart…
How do I create a new report in Zendesk Explore?
Creating a new report in Zendesk Explore is straightforward. Start by clicking the reports icon in Explore, then select 'New report' from the Reports library. On the Select a dataset page, choose Support > Support - Tickets, and click 'Start…
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